Refund policy

Returns

We do not offer returns on any items ever for any reason.

 

Refunds

Refunds are considered on a case by case basis. Generally, a refund will only happen under these two scenarios:

 

1) Arriving Damaged/Receiving Incorrect Item

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You will be asked to present evidence of this damage in the form of several photos that MUST include: the entire outer package still retaining the shipping label and the contents still inside, the contents after you remove them from the damaged packaging, and any additional supporting photos/videos/angles/evidence that you can submit to support your case. We have no problem doing right by honest customers.

2) Item Not Received

In the event that an order is not received by the buyer, a refund will be processed no sooner than 15 days after the last tracking scan. This allows enough time for an insurance claim against the lost item through USPS.